For all Express delivery, truck shipments and shipments outside of the 48 contiguous United States, McFeely's will charge its actual shipping cost.
Standard shipping rates for normal ground service within the 48 contiguous United States will apply as listed below:
Ground Shipping Charges Based on Order Total
|$0.01 - $9.99||$ 4.99|
|$10.00 - $24.99||$ 8.99|
|$25.00 - $49.99||$ 11.99|
|$50.00 - $75.99||$ 8.99|
|$76.00 - $99.99||$ 5.99|
|$100.00 & up||FREE|
Shipping Cost for Back-ordered Items
There is no extra shipping charge for backordered items. While we make every effort to ship orders promptly, we cannot guarantee that orders placed after 12:00 PM Eastern Time will be shipped the same day (no shipments on weekends and holidays). See more details below about our policies.
Orders over $99.95 and without certain restrictions will qualify for Free Shipping. Limitations are as follows:
Delivery could take up to 7-10 business days.
Save on Delivery Charges!
McFeely’s does not have a minimum order charge, but we do have a minimum delivery charge. It makes sense to make sure your purchase total is at the top end of the applicable Delivery Charge step. Most companies have a only an order limit for freight, our bell curve freight policy give us the ability to discount freight before it is just free, giving you a better over all discount.
Orders that must be placed directly with our Customer Service Department include:
Customer Bill of Rights
1. Fast Service – Most orders ship the same business day. There is not an official cut off time but we do get most order out the same day if ordered before 2PM
2. No Extra Shipping on Backorders – If you place an order and items are on backorder, we do not charge additional shipping for the backordered items. You will pay a one-time shipping charge for the entire order. (Orders billed as actual freight will be invoiced as they ship).
3. Top-Quality Products – If we wouldn’t buy it for ourselves, it doesn’t go in the catalog or on the website.
4. Satisfaction Guaranteed – If you aren’t satisfied, we aren’t happy. We’ll fix the problem FAST! Let us know what we can do to make it right – if it’s within reason, we’ll do it.
5. No Minimum Order Value – You can order what you need without worrying about meeting a minimum order size.
6. Toll-Free Ordering, Customer Service, and Tech Support – We don’t make you pay for the call when you need to know how to use a product we sold you! Just call us at 1-800-443-7937 (USA only) or 1-513-845-4778 (Outside USA).
If you need to return an item to us for any reason and to ensure that your return processes correctly, please call our Customer Services Department toll-free at 1-800-443-7937 (USA only) or 1-513-845-4778 (Outside USA) between 8:30 AM and 6:00 PM Eastern Time, Mon. - Fri. for your Return Authorization Number and instructions on how to return the product.
We have a 30-day no-question return policy on Festool products, but the product must be returned complete with all packaging materials, in saleable condition, or it will be subject to a 10% restocking fee. For all other products, refunds or exchanges will be issued for returned merchandise received within 90 days of purchase (invoice date).