Frequently Asked Questions

Call, chat, or email us, and one of our friendly employees will gladly assist you. We are available M-Th 8 am - 5 pm, and F 8 am to 4 pm Eastern time.

1. How do I find screws on your website
   Using the search bar for screws can be very difficult. We recommend using the shop by category option. We have created different options for you to choose from. You can shop by Brands, Applications, and Select-A-Screw. Select-A-Screw is the Category to go to when you know some of the characteristics of what you are looking for.
   
   
   We have narrowed it down to "Head Type" for you to start. Once you have selected your "Head Type" Category, you can use additional filters on the Left to narrow your options down.
   You can filter by:
   • Head Type
     "Flat Heads" only
     • With Nibs
     • Without Nibs
   • Length
   • Material
   • Recess Type
   • Color
   • Brand
   • Point Type
   • Quantity


2. How do I place an order?
   Please create or log into your account. Shop for your needs using the categories or search bar. Major credit cards are accepted; most declines occur due to issues with the billing address. We welcome your call to place an order. We do offer net terms, with the proper paperwork. You can email us Purchase Orders.


3. What should I do if a part is out of stock?
   We welcome backorders, and there are no extra shipping charges. Delivery takes 7-10 days in most cases. Please contact us to confirm.


4. How do I qualify for credit terms with McFeelys?
   Please create an account and email [email protected] from the account address. We will then send you our credit forms.


5. What email notifications should I expect after placing my first order?
   You will receive a welcome email for your new account, an email confirming your order, and a tracking email once the order has shipped ships.


6. Do you ship internationally?
   We can. These are quoted individually. Contact [email protected] or call us at 800-443-7937


7. How do I redeem a gift card?
   You need to log in to the McFeelys account associated with the gift card, and the credit is available at checkout or by calling us. Gift cards are attached to accounts. If ordering for a friend, we will need details for the account that will receive the credit.


8. What is your return policy?
   You have 60 days to return new and unused items. We follow the Golden Rule for Returns: treat others as you want to be treated.


9. Can I contact McFeelys for customized wood screw solutions?
   We excel at this process; it requires learn about your current needs. Please email [email protected] to start the process.


10. How do I reset my password?
    You can do this online with the reset button or call us, and we can help.


11. Can you send me a catalog?
    Catalogs, when available, can be sent with your order. Need just a catalog, it will take approximately 3 to 4 weeks.


12. Where do I enter my coupon or discount code on the store site?
    View Cart and Checkout: A section for coupons is located at the bottom of the page.


13. What confirmation do I receive regarding my order?
    When the order is placed, you will see an order number, and the required email address provided will be sent a message.


14. I asked for the shipping method to be Next Day Delivery. I received my package late; how do I start a claim, and how long until I get a refund?
    We will collaborate with the carriers to assist you in obtaining credit. The general rule is that if they are late, the credit for the difference between the service requested and the actual service provided will be prorated. We will process the credits as they are received from the vendor.


15. How can I track my order?
    Tracking can be found online through FedEx, USPS, or UPS, depending on which carrier has the package.


16. Where can I find installation guides and tips?
    We welcome your call or email. There is a McFeely’s University for general tips and technical information. For more assistance and on-staff support to help with questions, email [email protected] or call us.


17. How do I create an account?
    The sign-in link has the option for you to create a new account. Click here to create an account, Create an Account


18. How can I contact customer service?
    It is your preference, and we offer chat, email [email protected], and phone calls for technical questions. Chat is good for order processing, and phone calls are for anything you want to chat about.