Express Shipping Policy

If you need to have an item sent quickly, please call us with the details. We will get you a freight quote for the service you request and ship as soon as possible. If you have an account with us and UPS or FedEx, we are happy to use your account.

ORDERS THAT MUST BE PHONED INTO CUSTOMER SERVICE:

Currently, all orders placed online are shipped by standard ground shipping or UPS ground. All other orders must be placed directly with our Customer Service Department. Orders that must be phoned to the Customer Service Department include: 

• Delivery address outside the Continental US (lower 48 states plus the District of Columbia)
• Drop ship items often have extra handling charges, contact us for the details.
• Large or heavy shipments requiring truck or motor freight.

 

ADDITIONAL INFORMATION

• By law, McFeely’s® must collect sales tax on all orders shipped to addresses within the state of Indiana.
• Most orders are shipped by the next business day. McFeely’s is known for shipping orders quickly. Because of this, we may not be able to change your order after it is submitted, so please verify its accuracy. 
• Every effort has been made to ensure the accuracy of the prices on our website. However, prices are subject to change without notice, and errors are subject to correction. 
• McFeely’s respects your privacy and does not share your email address with other parties for any reason. Your email address will be used solely by McFeely’s for the purpose of notifying you of order status, new products and special offers.
• If you would prefer not to be contacted by McFeely’s via email, please unsubscribe from our mailing list. Read more about our privacy policy. 
• McFeely’s cannot be responsible for conditions outside of its control regarding order shipments. 
• Please review the UPS Terms and Conditions of Service for more information about conditions that can cause delays in the delivery of your order. 

 

Customer Bill of Rights

1. Fast Service – Most orders ship by the next business day.

2. No Extra Shipping on Backorders – If you place an order and items are on backorder, we do not charge additional shipping for the backordered items. You will pay a one-time shipping charge for the entire order. (Orders billed as actual freight will be invoiced as they ship).

3. Top-Quality Products If we would not buy it for ourselves, it does not go in the catalog or on the website.

4. Satisfaction Guaranteed – If you aren’t satisfied, we aren’t happy. We’ll fix the problem FAST! Let us know what we can do to make it right – if it’s within reason, we’ll do it.

5. The Minimum Order Value allows us to price items fairly.

6. Toll-Free Ordering, Customer Service, and Tech Support – We don’t make you pay for the call when you need to know how to use a product we sold you! Just call us at 1-800-443-7937 (USA only) or 1-513-845-4778 (Outside USA).