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Customer Service

Questions about your order?

Our friendly representatives make ordering fast and simple, paying attention to every detail. They’ll answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more.

For questions regarding your order or your account:

Customer Service Phone 1-800-443-7937 (USA only) -- 1-513-845-4778 (Outside USA)

Hours Mon. – Fri. 8:30 a.m. to 6:00 p.m., Sat. 9:00 a.m. to 3:00 p.m., EST

Email customerservice@mcfeelys.com

 

Questions about our products:

Product Support Phone 1-800-443-7937 (USA only)

 1-513-845-4778 (Outside USA)

Hours Mon. – Fri. 8:30 a.m. to 4:00 p.m., EST

 Still have questions? Email our product support team for the answers! - tech@mcfeelys.com

 

Need to return a product? (Return Policy)

100% Satisfaction – Guaranteed. We stand behind everything we sell. If you are unhappy with your order for ANY reason, we will replace or refund your order, or credit your account.

We have a 30-day no-question return policy on Festool products, but the product must be returned complete with all packaging materials, in sale-able condition, or it will be subject to a 10% restocking fee. For all other products, refunds or exchanges will be issued for returned merchandise received within 90 days of purchase (invoice date).

If you need to return an item to us for any reason, and to insure that your return processes correctly, please contact us for a Return Materials Authorization (RMA) number before returning items.

To obtain an RMA number, simply contact us:

Phone:1-800-443-7937 (USA only)Phone: 1-513-845-4778 (Outside USA)Fax: 1-800-847-7136Hours Mon. – Fri. 8:30 a.m. to 6:00 p.m., ET

Address the shipment to:

McFeely's Returns
320 N. STATE ST
Harrison, OH  45030

Your return will be processed promptly. Refunds are made by the original form of payment.