Ordering Information - Please note the following when placing orders:
Normal Shipping Rates
For all Express delivery, truck shipments and shipments outside of the 48 contiguous United States, McFeely's will charge its actual shipping cost.
Standard shipping rates for normal ground service within the 48 contiguous United States will apply as listed below:
Ground Shipping Charges Based on Order Total
|$.01 - $20.00||$ 7.00|
|$20.01 - $40.00||$ 8.25|
|$40.01 - $60.00||$ 9.75|
|$60.01 - $80.00||$ 11.00|
|$80.01 - $100.00||$ 12.50|
|$100.01 - $125.00||$ 14.25|
|$125.01 - $150.00||$ 16.00|
|$150.01 - $200.00||$ 18.25|
|$200.01 & up||$ 19.75|
Shipping Cost for Back-ordered Items
There is no extra shipping charge for backordered items. While we make every effort to ship orders promptly, we cannot guarantee that orders placed after 12:00 PM Eastern Time will be shipped the same day (no shipments on weekends and holidays). See more details below about our policies.
Free Shipping Promotion
Orders over $99.00 and without certain restrictions will qualify for Free Shipping. Limitations are as follows:
- Delivery address must be within the Continental US (lower 48 states plus the District of Columbia)
- Does not apply to items that are drop shipped (contact Customer Service for details)
- Does not apply to express shipping
- Does not apply to certain liquids and aerosol products such as paints, stains, etc. (contact Customer Service for details)
- Does not apply to large or heavy shipments requiring truck or motor freight.
- Cannot be combined with other discounts or promotions.
Delivery could take up to 7-10 business days.
Save on Delivery Charges!
McFeely’s does not have a minimum order charge, but we do have a minimum delivery charge. It makes sense to make sure your purchase total is at the top end of the applicable Delivery Charge step. In other words, order totals of $6.50 and $19.95 both have a $7.00 delivery charge, but the $19.95 order is getting better value for the shipping charge.
Orders that must be Phoned In to Customer Service:
At this time, only orders shipped by standard ground shipping or Free Shipping (as stated above) can be placed on-line. All other orders must be placed directly with out Customer Service Department. Orders that must be placed directly with our Customer Service Department include:
- Delivery address outside the Continental US (lower 48 states plus the District of Columbia)
- Items that are drop shipped (contact Customer Service for details)
- Express shipping
- Liquids and aerosol products such as paints, stains, etc. (contact Customer Service for details)
- Large or heavy shipments requiring truck or motor freight.
- By law, McFeely’s® must collect sales tax on all orders shipped to addresses within the state of Ohio.
- Most orders are shipped by the next business day. McFeely’s is known for shipping orders quickly. Because of this, we may not be able to change your order after it is submitted, so please verify its accuracy.
- Every effort has been made to ensure the accuracy of the prices on our website. However, prices are subject to change without notice, and errors are subject to correction.
- McFeely’s respects your privacy and does not share your email address with other parties for any reason. Your email address will be used solely by McFeely’s for the purpose of notifying you of order status, new products and special offers.
- McFeely’s cannot be responsible for conditions outside of its control regarding order shipments.
- Please review the UPS Terms and Conditions of Service for more information about conditions that can cause delays in the delivery of your order.
Customer Bill of Rights
1. Fast Service – Most orders ship by the next business day.
2. No Extra Shipping on Backorders – If you place an order and items are on backorder, we do not charge additional shipping for the backordered items. You will pay a one-time shipping charge for the entire order. (Orders billed as actual freight will be invoiced as they ship).
3. Top-Quality Products – If we wouldn’t buy it for ourselves, it doesn’t go in the catalog or on the website.
4. Satisfaction Guaranteed – If you aren’t satisfied, we aren’t happy. We’ll fix the problem FAST! Let us know what we can do to make it right – if it’s within reason, we’ll do it.
5. No Minimum Order Value – You can order what you need without worrying about meeting a minimum order size.
6. Toll-Free Ordering, Customer Service, and Tech Support – We don’t make you pay for the call when you need to know how to use a product we sold you! Just call us at 1-800-443-7937 (USA only) or 1-513-845-4778 (Outside USA).
Returns and Credits
If you need to return an item to us for any reason and to ensure that your return processes correctly, please call our Customer Services Department toll-free at 1-800-443-7937 (USA only) or 1-513-845-4778 (Outside USA) between 8:00 AM and 7:00 PM Eastern Time for your Return Authorization Number and instructions on how to return the product.
We have a 30-day no-question return policy on Festool products, but the product must be returned complete with all packaging materials, in saleable condition, or it will be subject to a 10% restocking fee. For all other products, refunds or exchanges will be issued for returned merchandise received within 90 days of purchase (invoice date).