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Customer Service

Questions about
how to use our site?

Visit our Website FAQs page
to find your answer.

Questions about your order?

Our friendly representatives make ordering fast and simple, paying attention to every detail. They’ll answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more.
For questions regarding your order or your account:
Customer Service Phone 1-800-443-7937 (USA only)
1-513-845-4778 (Outside USA)
Hours Mon. – Fri. 8:00 a.m. to 7:00 p.m., Sat. 9:00 a.m. to 5:00 p.m., ET
Email customerservice@mcfeelys.com

Questions about our products?

We offer friendly, quality, live product support on all of our products including our full line of Festool ® products! Our Festool-trained staff has hands-on experience with every Festool product we carry. Need help choosing the right tool? Have questions about any of our products? We’re here to help!

If you have questions regarding any of our products:
Product Support Phone 1-800-443-7937 (USA only)
1-513-845-4778 (Outside USA)
Hours Mon. – Fri. 9:00 a.m. to 5:30 p.m., ET
Online Visit our online Tech Information Center
Email Still have questions? Email our product support team for the answers!

Need to return a product? (Return Policy)

100% Satisfaction – Guaranteed. We stand behind everything we sell. If you are unhappy with your order for ANY reason, we will replace or refund your order, or credit your account.

We have a 30-day no-question return policy on Festool products, but the product must be returned complete with all packaging materials, in saleable condition, or it will be subject to a 10% restocking fee. For all other products, refunds or exchanges will be issued for returned merchandise received within 90 days of purchase (invoice date).

If you need to return an item to us for any reason, and to insure that your return processes correctly, please contact us for a Return Materials Authorization (RMA) number before returning items.
To obtain an RMA number, simply do one of the following (A, B or C):
Obtain An RMA Online (A)
Fill out our online Product Return Form
Note: If the product is damaged, please call Customer Service at 1-800-443-7937 USA or 1-513-845-4778
Packing Slip (B)
Follow the instructions on the back of the packing slip you received with your order.
Phone (C) 1-800-443-7937 (USA only)
1-513-845-4778 (Outside USA)
Hours Mon. – Fri. 8:00 a.m. to 7:00 p.m., ET

Once you have your RMA number, fill out the return form enclosed with your order and send it back to us with the unwanted item(s). Please pack the shipment securely. We will pick up the ground return shipping charge in the continental US (Festool products excluded). For your protection, you should insure the shipment for its value.

Address the shipment to: McFEELY’S Inc. Returns
Harrison, OH  45030

Your return will be processed within 24 hours of receipt. Refunds are made by the original form of payment.
Reminder: Please return merchandise only after receiving a Return Materials Authorization (RMA) Number. Thank you!
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